|39 Maidstone Ave E, Essex, ON N8M 2J3|
|Office Hours by Appointment Only|
|Monday to Friday||8:30am - 4:30pm|
Please call ahead for an appointment as our office may be locked from time to time if we are doing site visits, attending meetings, or taking a lunch break.
Essex CFDC welcomes comments, complaints and compliments as we continually strive to provide the best customer service possible. The Essex CFDC has established a process for people to provide feedback on how staff of the Essex CFDC provides its services as well as how the Essex CFDC will respond and take appropriate action.
Feedback forms are available at the links below as well as at the office. All responses will be kept confidential.
The Complaints Policy is a mechanism to ensure that issues and concerns are addressed appropriately and in a timely manner.
All complaints will be reviewed by the General Manager, upon receipt. Employees who are accountable for the relationship will be designated to resolve the issue as appropriate.
Our Service Standards ensure you receive the best assistance available in all our lines of service.
Client Services Feedback Form
Your feedback enhances our service commitment to you, our clients; the entrepreneurs, SME’s and community partners we support. We look forward to hearing from you.
Accessibility Customer Feedback Form
Essex CFDC has established a policy to enhance Accessible Customer Service. Please let us know how we did. Feedback does not have to be received in written format. Feedback can be given orally, in person or over the phone to any Essex CFDC staff member.
Loan Decision Appeals Process
If a loan is declined, staff will inform client of the reason. The client may request an appeal in writing and provide additional information to support their appeal. The appeal will be reviewed by the Board of Directors at the next regular Board meeting. The Board’s decision on the appeal is then final.